SPAM Policy | IndivoMail eMail Marketing Service

SPAM Policy

IndivoMail^SM SPAM Policy

At INDIVO, we are aware of our responsibilities as a good Internet citizen and are dedicated to protecting the privacy rights of other Internet citizens. We vigorously oppose the sending of unsolicited eMail (spam).

INDIVO does not allow anyone to use our services for the purpose of sending spam. We refuse business from known spammers. If a current INDIVO customer uses our services to spam anyone, that customer's service contract will be voided without refund.

We require that each eMail message sent out from IndivoMail includes an easy way for subscribers to remove themselves via an unsubscribe link. If a recipient calls our offices and requests to be manually removed from a customer's list, we will manually unsubscribe the recipient from the customer's account.

There are three ways by which a customer may violate this SPAM policy:

1.	By sending spam.
2.	By not responding properly to an inquiry from an INDIVO staff member about the source of a particular eMail list or eMail address.
3.	By not including the required elements on every mass eMail sent through the service.

INDIVO may determine at its sole discretion whether a customer is spamming. There are a number of factors INDIVO uses to determine whether a customer is spamming, including, but not limited to: complaints sent to abuse report addresses, SPAMCop reports, complaints sent to any of INDIVO's upstream providers, and evaluating a customer's mass eMail statistics and recipient addresses. Decisions made by INDIVO personnel regarding a customer's use of IndivoMail are final.